RETURNS & CREDIT GUIDELINES

To ensure the best customer experience, The Different Company will gladly accept the return of product(s) purchased at www.thedifferentcompany.com if product are untouched, unused, in their origin packaging with plastic wrap or ceiling unopened. Product(s) must be received within 15 days from the date of purchase (actual online check out date).

The Different Company will refund your credit card. Once we receive your returned item(s), please allow up to 10 business days to process your refund and send an e-mail confirmation.

The Different Company original order shipping costs and return shipping costs will not be reimbursed unless a product is verified as defective, was received damaged or was not the correct item ordered. For these three return exceptions, The Different Company will add to your refund the reimbursement of original shipping plus a flat return shipping reimbursement of $15

Items purchased on www.thedifferentcompany.com may not be exchanged. Please return your product and a credit card refund will be issued based on Return and Credit guidelines.
A new order must be placed to receive your replacement item.

All products purchased on www.thedifferentcompany.com must be returned through this process and may not be returned to any other store selling The Different Company products.
The Different Company Products purchased anywhere else may not be returned to www.thedifferentcompany.com.

To return your product(s):
1. Place the product(s) to return and the completed Return Form (click here to print)
in the original box or equivalent packaging
2.Print and place on the package the Return Shipping Label (click here to print)
3. Return shipments must be sent via insured ground shipping (UPS, Fedex, or USPS with insurance). Pursuant to United States law, fragrances and aerosols cannot be shipped by air without a proper permit.

Gift:
If you received The Different Company product(s) from www.thedifferentcompany.com as a gift, at this time we will not be able to refund your credit card but we will refund the gift buyer credit card.

Assistance:
If you need further assistance, we will be glad to help you. The Different Company customer service is available at info@thedc.fr or during business days from 11am to 6pm Paris time at +33 (0)9 81 72 83 40.