Version in force as of 9 October 2026
Article 1 – Membership Conditions
The loyalty program of THE DIFFERENT COMPANY (the “Program”) is open to any individual, for strictly personal use, with a limit of one account per person. Companies, associations and other legal entities are not eligible. Individuals aged 18 or over who hold a customer account on the online store www.thedifferentcompany.com may become members, whatever their delivery country. THE DIFFERENT COMPANY reserves the right to exclude any member who does not comply with these General Terms and Conditions.
By becoming a member of the Program, you acknowledge that you have read, understood and fully accepted these general terms and conditions (the “General Terms and Conditions”) and any changes made to them. They are independent of the general terms of sale and of any other existing program or agreement.
By joining the Program, you also accept our Personal Data Protection Policy and the general terms of use of www.thedifferentcompany.com. If you do not expressly accept these documents, you cannot take part in the Program. THE DIFFERENT COMPANY may terminate the Program or modify its membership conditions, operating rules or benefits at any time by publishing the changes on www.thedifferentcompany.com. Continuing to take part after publication constitutes acceptance of the changes.
Article 2 – Program Registration
Registration for the Program takes place online at www.thedifferentcompany.com. It requires a THE DIFFERENT COMPANY customer account (the “Account”); opening an Account automatically enrolls you in the Program.
To earn and use points, you must accept these General Terms and Conditions through the consent request displayed in the loyalty widget or on the Loyalty Program page of the website. Orders placed before this acceptance do not earn points.
Registration is free and requires no purchase. Only one Account can be associated with an email address. In the event of a dispute over Account ownership, the member is deemed to be the holder of the email address provided at registration, meaning the individual to whom that address was assigned by their internet or online service provider.
You agree to provide accurate, current and complete information when creating your Account and to keep it up to date. If this information is false, inaccurate, outdated or incomplete, or if THE DIFFERENT COMPANY has reason to suspect misuse of the Program, THE DIFFERENT COMPANY may suspend, terminate or refuse your current or future participation. Each member is solely responsible for the accuracy of their Account information, which they can correct directly on www.thedifferentcompany.com.
Article 3 – Purpose and Operation of the Program
The Program rewards THE DIFFERENT COMPANY customers for their purchases and for taking part in the actions offered online. It works by accumulating points: points earned can be exchanged for rewards as soon as a threshold is reached (Article 6).
Your points are valid for twelve (12) months. This period restarts with each new order. Points not used by the end of this period are lost. They are also lost if the Account is closed or if you are excluded from the Program (Article 11).
For a purchase to count, you must be logged into your Account when placing the order. If your Account is terminated and you create a new one, purchases made before the new Account was created do not earn points, and points from the old Account cannot be transferred.
Article 4 – Earning Points
Purchases. You receive five (5) points for every euro spent, including all taxes, on the online store www.thedifferentcompany.com. Points are calculated on the amount actually paid, after discounts, excluding shipping costs and excluding any portion paid with a gift card. Purchasing a gift card does not earn points. Samples (individual or in kits) and sale or reduced-price products do not earn points.
Online actions. You can also earn points by completing the following actions, according to the scale in force on the date these terms were published:
- Creating an Account: 100 points
- Subscribing to the newsletter: 200 points
- Adding your birthday to your Account: 100 points
- Following THE DIFFERENT COMPANY on Instagram: 100 points
- Liking THE DIFFERENT COMPANY’s Facebook page: 30 points
- Ordering on www.thedifferentcompany.com: 5 points per euro, taxes included
Each online action can only be rewarded once per Account. You must be logged into your Account before completing an action. THE DIFFERENT COMPANY may change this scale and add or remove actions at any time; the current scale is published on the Loyalty Program page of the website.
Only purchases made through your Account on the online store www.thedifferentcompany.com are eligible for the Program.
Article 5 – Crediting, Deducting and Checking Points
Crediting. Points for an order are credited to your Account when the order is shipped, on the date the parcel is handed over to the carrier. Points for an online action are credited once the action has been completed.
Deducting. Points are removed from your Account:
- if the corresponding order is canceled or refunded, in full or in part (in proportion to the amount refunded);
- if they were credited as a result of a technical error by THE DIFFERENT COMPANY;
- if they were obtained through fraudulent activity or activity contrary to these General Terms and Conditions;
- when their validity period expires (Article 3);
- if your Account is closed or terminated, for any reason.
Checking your balance. Your points balance can be checked at any time in your Account and in the loyalty widget on the website, when you are logged in.
Article 6 – Rewards
As soon as your balance reaches one of the thresholds below, you can exchange your points for a discount code:
- 1,000 points: 10% discount code
- 2,000 points: 20% discount code
- 3,000 points: 30% discount code
Exchanges are made from your Account or the loyalty widget, when you are logged in. The corresponding points are deducted from your balance at the time of the exchange. The code is personal, single-use and valid on one online order placed on www.thedifferentcompany.com.
Points exchanged are not returned, including if the code is not used or if the order it was applied to is canceled or refunded. Points can never be exchanged for cash.
In addition, THE DIFFERENT COMPANY may occasionally offer members exclusive offers (previews, gifts, surprises). These offers are sent by email or post to members who have not opted out of such communications; some are sent by email only.
Article 7 – Referral
Each member has a personal referral link, available from the loyalty widget.
- The referred friend who places their first order through this link receives a 15% discount on that order.
- The referring member receives a 15% discount code once their friend has placed their first order.
Referral is reserved for new customers. Self-referral, the use of multiple Accounts or fictitious addresses, and any attempt to obtain a reward improperly are prohibited. THE DIFFERENT COMPANY monitors referrals and may refuse or cancel any reward obtained in breach of these rules.
Article 8 – Reward Usage Conditions
Only one discount code obtained through the Program can be used per order. Program codes cannot be combined with each other or with other discounts on the same order. They do not apply to samples (individual or in kits) or to products that are already discounted.
If your online order is not completed, rewards applied to the cart are not kept. Occasional offers (Article 6) are available while stocks last and/or until their expiry date; THE DIFFERENT COMPANY may, at its discretion, replace a gift product with an equivalent product. If a gift product is damaged, incorrect or missing, please contact THE DIFFERENT COMPANY Customer Service.
Article 9 – General Provisions
Accounts, rewards, benefits and Program points cannot be transferred, shared or combined. Only the Account associated with the payment for the products can accumulate points. We reserve the right to monitor the number of Accounts per household and to refuse, merge or close additional or duplicate Accounts at any time. Your Account information, including security information, is confidential.
Rewards, benefits and points have no monetary value, are not transferable and confer no ownership rights. The sale, exchange, transfer or assignment of Program rewards or benefits other than by us is prohibited. Rewards cannot be exchanged or returned for points, another product or service, or a refund.
Products, services and samples provided under the Program are for personal use only and may not be resold. We reserve the right to cancel or reduce any order which, in our opinion, would breach these General Terms and Conditions.
Article 10 – Program Communications
Subscribing to the newsletter is optional. It allows you to receive offers and information about the Program and earns points according to the scale in Article 4. If you unsubscribe, you will no longer receive emails about the Program or its offers; points already earned remain in your Account. You can manage your preferences from the emails you receive or from the Newsletter Management section of the website.
If several members of the same household share an email and/or postal address, they may choose to receive Program information and offers linked to a single Account.
We are not responsible for points, rewards or benefits lost or used as a result of fraudulent activity by you or a third party.
We reserve the right to modify the Program benefits, the way points are earned and the reward thresholds, and to limit the number of eligible purchases or actions, or the number and type of rewards obtained over a given period or for the duration of the Program.
If a purchase or action has not been correctly recorded, please contact THE DIFFERENT COMPANY Customer Service, stating your name, the email address associated with your Account, the date of the purchase or action and the issue encountered, within a maximum of forty-five (45) days of that date. We are not responsible for late claims.
Article 11 – Termination and Modification
The Program and its benefits are offered at our sole discretion. We may cancel, modify, restrict or terminate these General Terms and Conditions, our FAQ and/or all or part of the Program at any time and without notice, even if these changes affect the value of points or rewards already earned or the ability to use them.
We may exclude a member from the Program, suspend their participation and audit their Account at any time. Any suspected abuse, non-compliance with the General Terms and Conditions, inactivity for more than 24 months, illegal activity, fraud, misrepresentation or conduct detrimental to THE DIFFERENT COMPANY, including any illegal, fraudulent or unauthorized use of Program points, rewards, codes or vouchers, may result in the revocation of membership and ineligibility for any future participation. In the event of revocation, the points and rewards in the Account are canceled, access to the Program is terminated and the Account is deleted. We reserve the right to take any appropriate legal action.
You may request the deletion of your Account at any time from THE DIFFERENT COMPANY Customer Service. Closing the Account results in the loss of all points and benefits earned.
You may also exercise your rights regarding your personal data at any time, under the conditions set out in our Personal Data Protection Policy.
Article 12 – Disclaimer of Warranty and Limitation of Liability
Neither THE DIFFERENT COMPANY nor its parent companies, subsidiaries, affiliates, partners or licensors shall be liable, in contract, under warranty or in tort (including negligence), for (a) business interruption; (b) delays or interruptions in access to the Program; (c) non-delivery, loss, theft, misdelivery, corruption, destruction or any other alteration of data; (d) any loss or damage resulting from transactions, the presence of third-party links on the site or the use of any Program reward or benefit; (e) computer viruses, failures or malfunctions related to your use of the site, including via a link to or from a third-party website; (f) any inaccuracy or omission in the Program content; or (g) events beyond our control. We do not guarantee that defects or errors will be corrected.
Furthermore, neither THE DIFFERENT COMPANY nor its parent companies, subsidiaries, affiliates, partners or licensors shall be liable for any indirect, special, punitive, incidental or consequential damages of any kind (including lost profits) related to the Program or your participation.
No claim or action arising from your participation in the Program, the use of a reward or these General Terms and Conditions may be brought more than one (1) year after the event giving rise to it. If you are not satisfied with the Program, your sole remedy is to end your membership.
Article 13 – Indemnification
You agree to indemnify and hold harmless THE DIFFERENT COMPANY, its parent companies, subsidiaries, partners, licensors, officers, directors, employees and agents against any loss, damage or cost, including reasonable attorneys’ fees, resulting from any third-party claim, action or demand related to your participation in the Program in breach of any law, regulation or these General Terms and Conditions.
Article 14 – Governing Law and Disputes
The Program and these General Terms and Conditions are governed by French law. Any dispute relating to the Program, these General Terms and Conditions, your membership or the relationship between the parties shall be submitted to the competent French court.
Article 15 – Privacy
Personal data collected as part of the Program, including purchases made in connection with your membership, is processed by THE DIFFERENT COMPANY and its service providers in accordance with the Personal Data Protection Policy.
Article 16 – Contact
For any question about the Program or your membership, contact Customer Service on +33 (0)9 81 72 83 40 or by email at info@thedc.fr. You can also consult our FAQ.