website

FAQ's

Frequently Asked Questions

Shipment

Where do you ship ?

Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat

Who pays the duties ?

We ship from france so you may have duties to pay for your delivery depending on the shipment.

What delivery mode to you have ?

In France, you can have your parcel delivered to a Relay Point or by Colissimo. In the United States, you can order from our US website via FedEx, and if you order from this site, you can order via Colissimo. For other countries, you have the option of Standard or Express.

How do I know the estimated delivery date?

To find out the estimated delivery date of your order, please have your tracking number ready. The tracking number was sent to you by email when your order was confirmed.

If your tracking number is not working, please contact us at info@thedc.fr

Can I return my order?

We accept exchanges for unopened products within 14 days of receipt of the package. If you would like to exchange your order, please contact us at info@thedc.fr and we will be happy to assist you. Please also note that we do not accept exchanges or returns of individual samples or discovery kits.

Do you offer free delivery in France?

Yes, for orders over €10 (except for samples) we offer free delivery to a collection point.

Do you offer free delivery outside of France?

We offer free delivery to over 190 countries for orders over €100. We will choose the most suitable delivery method for your order. Individual samples are not eligible for free delivery, and their purchase price is not included in the minimum order calculation.

Payments

What payment mmethods do you propose ?

You can pay with Paypal, a credit card, Google Pay, Apple Pay. And with Klarna in 3 installment at no cost.

Is it possible to pay in installments?

With Klarna, you can pay in 3 interest-free installments. The amount of each monthly payment is displayed on each product page.

Loyalty programm

Do you have a loyalty programm

Yes, we offer our customers a loyalty program. For every purchase or action, you earn points that you can use to earn perks and discounts.

How does your loyalty program work?

You can earn points by shopping on our website, creating an account, following us on Instagram or Facebook, and in a variety of other ways. Once you've earned enough points, you'll receive discounts of up to 30% off your purchases or free shipping.

Contact us

How to contact us?

You can send us an email at info@thedc.fr or call us at +33 (0)9 81 72 83 40

Brand resellers

Where to find your perfumes?

You can shop on our website, in our Paris boutique, or from our authorized resellers. You'll sometimes see our products offered at significant discounts; these products may be fake.