website

FAQ's

Questions fréquentes

Shipment

Where do you ship ?

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Who pays the duties ?

We ship from france so you may have duties to pay for your delivery depending on the shipment.

What delivery mode to you have ?

In France, you can have your parcel delivered to a Relay Point or by Colissimo. In the United States, you can order from our US website via FedEx, and if you order from this site, you can order via Colissimo. For other countries, you have the option of Standard or Express.

How do I know the estimated delivery date?

To find out the estimated delivery date of your order, please have your tracking number ready. The tracking number was sent to you by email when your order was confirmed.

If your tracking number is not working, please contact us at info@thedc.fr

Can I return my order?

We accept exchanges for unopened products within 14 days of receipt of the package. If you would like to exchange your order, please contact us at info@thedc.fr and we will be happy to assist you. Please also note that we do not accept exchanges or returns of individual samples or discovery kits.

Offrez vous la livraison gratuite en France ?

Oui à partir de 10 € de commande (sauf pour les échantillons) nous livrons gratuitement en point relais

Offrez vous la livraison gratuite en dehors de la France ?

Nous livrons gratuitement dans plus de 190 pays pour toute commande de plus de 100 €. Nous choisissons le mode de livraison le plus adapté à votre commande. Les échantillons individuels ne donnent pas droit à livraison gratuite et le montant de leur achat n'est pas intégré dans le calcul du minimum de commande.

Payments

What payment mmethods do you propose ?

You can pay with Paypal, a credit card, Google Pay, Apple Pay. And with Klarna in 3 installment at no cost.

Is it possible to pay in installments?

With Klarna, you can pay in 3 interest-free installments. The amount of each monthly payment is displayed on each product page.

Loyalty programm

Do you have a loyalty programm

Yes, we offer our customers a loyalty program. For every purchase or action, you earn points that you can use to earn perks and discounts.

How does your loyalty program work?

You can earn points by shopping on our website, creating an account, following us on Instagram or Facebook, and in a variety of other ways. Once you've earned enough points, you'll receive discounts of up to 30% off your purchases or free shipping.

Contact us

How to contact us?

You can send us an email at info@thedc.fr or call us at +33 (0)9 81 72 83 40

Brand resellers

Where to find your perfumes?

You can shop on our website, in our Paris boutique, or from our authorized resellers. You'll sometimes see our products offered at significant discounts; these products may be fake.