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FAQ’s

FAQ’s

Shipping

Where do you ship ?

Almost worldwide. You can find our shipping destinations when confirming your cart.

Who pays the custom fees ?

We ship from France, so if you are not being delivered within the European Union, you may have customs duties to pay. On our American website here, shipments leave from our warehouse in New Jersey, meaning no customs duties for a delivery within the United States.

Which delivery methods do you offer?

For other countries, you have Pick-up point, Standard, or Express options depending on the delivery methods available at the time of your purchase.

How can I check the estimated delivery date?

To check the estimated delivery date of your order, please use your "Tracking Number," which was sent to you by email in your shipment confirmation.

If your tracking number does not work, please contact us at info@thedc.fr

Can I return my order?

We accept exchanges for unopened products within 14 days of receiving your package. If you wish to make an exchange, please contact us at info@thedc.fr and we will be happy to assist you. Please also note that we do not accept exchanges or returns for individual samples or discovery sets.

Do you offer free shipping in France?

Yes, for orders over €100 (except for samples), we offer free shipping to pick-up points.

Do you offer free shipping outside of France?

We offer free shipping to over 190 countries for all orders over €100, via standard delivery or DHL or to a pick-up point depending on the country. We select the most suitable delivery method for your order. Individual samples are not eligible for free shipping, and their purchase amount is not included in the minimum order calculation.

Payments

What payment methods are available ?

You can pay with Paypal, Shop, a credit card, Google Pay or Apple Pay

Is it possible to pay in installments?

With Klarna, you can pay in 3 interest-free installments. The amount of each monthly payment is displayed on every product page.

Loyalty programm

Do you have a loyalty programm ?

Yes, we offer a loyalty program to our customers. For every purchase or action, you earn points that you can use to get rewards and discounts up to 30%.

How does the loyalty programm work ?

You can earn points by making purchases on our website, but also by creating an account, following us on Instagram or Facebook, and in many other ways.

As soon as you have earned enough points, you can enjoy discounts of up to 30% on your purchases or free shipping.

Contact us

How to contact us ?

You can send us an email at info@thedc.fr or call us at +33 (0)9 81 72 83 40

Official resellers

Where can I find your fragrances ?

You can buy on our website or from our authorized retailers. You may sometimes see our products offered with deep discounts; please note that these products could be counterfeits.