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Deliveries and returns

  1. Delivery methods and costs
    1.1 Delivery methods
    1.2 Delivery times
    1.3 Delivery costs
    2. Tracking, delivery anomalies and reception
    2.1 Monitoring the delivery of your order
    2.2 Absence during delivery/collection of the order
    2.3 Late delivery
    2.4 Delay in preparing your order
    2.5 Partial delivery
    2.6 Parcels returned to the sender by the carrier and/or unclaimed
    2.7 Receipt of the package and anomaly
    3. Right of withdrawal and return
    3.1 Exercise your right of withdrawal
    3.2 Return one or more products
    3.3 Reimbursement

  2. Delivery methods and costs
    1.1 Delivery methods
    We offer you one or more delivery methods depending on the delivery address provided when validating your basket.

    Delivery by Colissimo
    The products ordered will be delivered to the postal address provided when confirming the order, or when creating your customer account. To view your registered delivery addresses, log in to your account, My Account, Your contact details and My delivery addresses section.

    Once your order has been shipped by our services, you can track its shipment using the Colissimo tracking code sent to you by email or which you can find on www.thedifferentcompany.com, My account section (Your orders).

    When your package leaves France, our carrier Colissimo works with local postal services to deliver your order. It is then the local postal service in charge of the package which applies its conditions.

    Delivery being ensured by a third party service provider, THE DIFFERENT COMPANY cannot be held responsible in any way if the non-performance or poor performance of this obligation is attributable to the consumer, or to the unforeseeable or insurmountable act of a third party to the contract, or a case of force majeure.

    Delivery by courier (Paris intramuros and inner suburbs only, temporarily unavailable )
    We also offer fast delivery by courier within one (1) working day. Place your order before 11:59 p.m., and it will be delivered to you the next day (working day following the day you placed your order) afternoon between 4 p.m. and 6 p.m.
    Delivery by courier is only available in Paris and nearby suburbs.

    When you place an order on our website, and you choose your Courier delivery method, we invite you to give us more details in the "comments" box: additional delivery information, delivery to a third party if necessary, etc. You will be informed by email and SMS of the delivery of your order.

    Collection in store (Paris)
    Collection in store is only available for our The Different Company store located in Paris, 10 rue Ferdinand Duval (75004).
    The order is available the next day (working days) in store.
    This delivery method is not available for sample boxes.

1.2 Deadlines
Orders are prepared within an average of two (2) working days. In any case, the order will be executed within a maximum period of thirty (30) days, from the following day on which you placed your order on our site, subject to full payment of the price.

Delivery by Colissimo
Orders handled by the carrier Colissimo will be delivered within an average time of:
France: 2 working days from dispatch
Europe: 2 to 7 business days from shipping
Worldwide: 2 to 15 working days from shipping

Saturdays, Sundays and public holidays in France are not considered working days.

Delivery by courier (Paris intramuros and inner suburbs only)
The preparation time for an order delivered by courier is one (1) working day. It will therefore be delivered to you the next day (working day following the day you placed your order on our site) within a defined 2-hour time slot: from 4 p.m. to 6 p.m. You will be informed by email when your order has been shipped.

Collection in store The Different Company Paris
Orders to be collected from The Different Company store, located 10 rue Ferdinand Duval 75004 Paris, are prepared within one (1) day. The consumer's order will be available in store the working day following the day they placed their order on our site.
Orders can be collected from Tuesday to Saturday, from 2 p.m. to 6 p.m. The consumer will be informed by email as soon as their order is available in store and will be able to collect it within fifteen (15) working days.

To collect your order, we invite you to come to the store with proof of identity and the confirmation email that your order is made available in the store.

Saturdays, Sundays and public holidays in France are not considered working days.


1.3 Delivery costs
In this complicated period, we offer shipping costs according to different conditions.

Colissimo delivery costs
Metropolitan France: shipping costs are free for standard delivery only , for any purchase over €50.
Any additional customs fees are the responsibility of the consumer.

Courier delivery costs and collection in store (delivery methods within Paris and inner suburbs, depending on the period)
Delivery by courier is free from 100€ of purchase (excluding shipping costs). Below this amount, it is charged €9.
Collecting your order from the store is free.


  1. Tracking, delivery anomalies and reception
    2.1 Monitoring the delivery of your order
    As soon as your package is delivered to the carrier, you will receive a shipping confirmation email from us. You can then follow the shipment of your order via your customer account on our website, “Your orders” section.

    For Colissimo deliveries, we send you the tracking code for your order, which you can also find this code on your customer account. To track your package, go to the website of our partner Colissimo and enter the tracking code provided to you (here). Our partner Colissimo will also keep you informed of the shipment of your package via notifications sent by email to the email address entered in your customer account on our website.

    For deliveries by courier, you will be kept informed by our partner by SMS.

    Finally, regarding in-store collections, you will receive an email as soon as your order is available in store.


2.2 Absence during delivery/collection of the order
Delivery by Colissimo
France: in the event of absence during the delivery of your package to your home (packages are delivered against the recipient's signature), our carrier Colissimo will leave a delivery notice in your mailbox. You must then contact Colissimo to agree on a new delivery date or collection point for your package. It is nevertheless specified that if you do not contact Colissimo again, the latter will carry out two (2) new delivery attempts, the date and time of which will be determined at the discretion of the carrier itself.
World (excluding France): in the event of the consumer's absence, the local postal service applies its conditions and will make the package available at the nearest post office.
To avoid this type of situation, we invite you to provide as much information as possible when validating your online order on our website and to name a second trusted person as the recipient of your order in the event of your absence ( a person who resides at the same address or a neighbor).

Collection of your order in store (Paris)
Your order will be waiting for you in store for fifteen (15) days. Beyond this period, if you have not come to collect your order, it will be canceled and you will be refunded within seven (7) days from the sending of the cancellation notification of your order.

You can also ask a loved one to pick up your order in store. In this case, we ask you to contact our store manager Yoann, at +33 (0)1 42 78 19 34 or by email at ylb@thedc.fr, to inform him and give him the first and last name of the person who will come and collect your order for you. This person must present proof of identity and your order confirmation email to the store to be able to collect it for you.


2.3 Late delivery
Delivery by Colissimo
We invite you to report any delay or delivery anomaly as quickly as possible by email to info@thedc.fr, or to contact us by telephone on +33 (0)9 81 72 83 95 so that we can provide you with more information. information and, if necessary, open an investigation with our partner Colissimo.
The duration of an investigation depends on the Colissimo teams. We will keep you informed by email of each step and will provide you with all the essential information relating to the delivery of your order. If during this investigation, the package is found, it will be immediately redirected to the delivery location specified when placing your order.

However, if at the end of this investigation it was confirmed the loss of the package containing the product(s) ordered, THE DIFFERENT COMPANY will, at its expense, reship your order or in the event of unavailability definitive of one or certain products, will reimburse you, via the payment method chosen when ordering, the sums collected according to the terms of these General Conditions of Sale.

Collection of your order in store (Paris)
You are kept informed by email of the availability of your order in store. We ask that you do not go to the store until you have received the availability confirmation email.


2.4 Delay in preparing your order
We may encounter a delay in preparing your order. In these rare cases, we notify you by email and keep you informed of the progress of the preparation of your order and its shipment.

If the maximum delivery time of thirty (30) days is exceeded, and if your order has not been shipped by our services, you can cancel your order within fourteen (14) days, by registered letter with acknowledgment of receipt, sent to the following address:

THE DIFFERENT COMPANY
Internet Consumer Service
37/39 rue Louise Weiss
75013 PARIS, France

Or by sending an email to info@thedc.fr.

From receipt of your letter or your withdrawal form, and if delivery has not occurred in the meantime, THE DIFFERENT COMPANY will refund your entire order via the payment method used during your purchase on our site, within seven (7) days following receipt of notification of your order.


2.5 Partial delivery
If you do not receive all of your packages, or your ordered products, we invite you to contact our customer service as soon as possible: by telephone, at +33 (0)9 81 72 83 95, or by email, at info @thedc.fr.
We will ask you to provide us with a copy of your invoice as well as photos of the package and products received.

After investigation, if it turns out that one or more products are missing, or that one or more packages have been lost, we will ship the missing product(s) to you, at our expense. to your order.


2.6 Parcels returned to the sender by the carrier and/or unclaimed
Delivery by Colissimo
When a package made available at the post office is not claimed for more than fifteen (15) days, it is returned to us by the carrier. You will therefore be informed when your package is returned to our premises. In this case, we can, if you wish, send your package again upon receipt; this will be done at your expense. If you do not want the package to be shipped again, your order will be canceled and we will refund the entire amount via the payment method chosen when you placed the order on our site, within seven ( 7) days from order cancellation.

A package may be returned to us due to lack of information, or because the postal services were unable to deliver the address provided. In this second case, you will be contacted by our customer service upon receipt of the package by our services. We will ask you to add information to your delivery address or to offer us a new delivery address (in the same country). Packages will be reshipped to you free of charge.

Collection in store (Paris)
Any order not claimed within fifteen (15) days will be canceled. The total amount of the order will be refunded to you within seven (7) days of cancellation of the order.


2.7 Receipt of the package and anomaly
Each delivery is deemed to have been made upon confirmation from our carrier, materialized by the control system used by the carrier.

It is your responsibility to immediately check, upon receipt of your package, the conformity and integrity of the product(s) shipped.
In the event of breakage, we invite you to immediately contact our customer service by email at info@thedc.fr, and to send us a copy of your invoice, as well as one or more photos of the breakage observed. After investigation, if it turns out that the breakage was caused by transport (or if it is a production defect), we will send you a new product, to replace the damaged and unusable product, at our expense.

In the event of a failure, we invite you to consult the dedicated paragraph, “Partial delivery”.

In the event of an exchange, that is to say if you have received one or more products instead of the product(s) ordered, we invite you to quickly contact our customer service by email at info@thedc.fr, sending one or photos of the products received and a copy of your invoice. If it turns out that there was indeed an error in the preparation of your order, we will send you a return Colissimo voucher to send us the unordered products received, in perfect condition, and we will send you at our expense the products missing from your order.


  1. Right of withdrawal and return
    3.1 Exercise your right of withdrawal
    You have a withdrawal period of fourteen (14) days from receipt of your order. In the case of an order including different items delivered in several installments, the period of fourteen (14) days will run from receipt of the last product or package.

    In this case, we invite you to send your request to https://RETIR.symmpl.fr , by filling in the required fields, or by email to info@thedc.fr. You can withdraw from your entire order or from only certain products in your order. Once your withdrawal request has been received, you will be contacted by our customer service who will inform you of the terms and conditions for returns. See below for more information.


3.2 Returning product(s)


Once your withdrawal request has been received by our services, we will send you the information necessary to make your return for the product(s) concerned. The products must be sent complete, in perfect condition, in their original packaging to the address indicated on the return slip.

Return costs are your responsibility, subject to error coming from THE DIFFERENT COMPANY. In the latter case, we will send you a Colissimo return voucher or we will reimburse you for the return costs (see the paragraph "Receipt of the package and anomaly")

Once the products have been received, we will carry out a check to verify that all the requirements set out above are met.


3.3 Reimbursement
If the Consumer withdraws from his entire order, THE DIFFERENT COMPANY must reimburse the entire amount paid, except delivery costs.

We undertake to reimburse you for returned products using the same initial payment method, within a maximum period of seven (7) days from the date of receipt of the products by our services, subject to compliance with the conditions above. mentioned.

If you return the product(s) after the aforementioned deadline, or do not comply with the requirements set out above, you will not be refunded.

What is the estimated delivery time?

Delivery times are influenced by product availability, geographic location of the product in inventory, your shipping destination and the courier partner's time-to-deliver in your location

How much does delivery cost?

Delivery charge varies with the product you are purchasing. We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps to offset logistics costs.

What happens if I am out when delivery is attempted?

Your order will be delivered to the delivery address you have provided to us. If you weren't available when the courier partner knocked at your door, two additional delivery attempts will follow on successive days.

When will the deliveries take place?

Our courier partner will try to deliver between 9:00 and 18:00. If you cannot be there at a certain hour, try to see if someone else can be at the delivery address to accept the parcel on your behalf.

How will I be notified about my order?

If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An e-mail or SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the “Track Order” section on our website. We'll send another communication when your package is on its way to be delivered to your specified address.

How will the packaging look like in case of a door delivery?

We ensure highest standards of packaging norms and deliver all our products in highly standardized Carton Boxes which will enable there are no damages while handling your items.