Deliveries and returns

1. Shipping methods and costs
   1.1 Shipping methods
   1.2 Delivery times
   1.3 Shipping costs
   2. Tracking, delivery anomaly and receipt
   2.1 Tracking the delivery of your order
   2.2 Absence during delivery/collection of the order
   2.3 Delivery delay
   2.4 Order preparation delay
   2.5 Partial delivery
   2.6 Packages returned to sender by carrier and/or unclaimed
   2.7 Receipt of package and anomaly
   3. Right of withdrawal and return
   3.1 Exercising your right of withdrawal
   3.2 Returning a product or products
   3.3 Refund
2. 
   Shipping methods and costs
   1.1 Shipping methods
   We offer one or more delivery methods depending on the delivery address provided when you validate your basket.
   
   Colissimo delivery
   The products ordered will be delivered to the postal address provided when validating the order, or when creating your customer account. To view your saved delivery addresses, log in to your account, under My Account, Your contact details and My delivery addresses.
   
   Once your order has been shipped by our services, you can track its shipment using the Colissimo tracking code which is sent to you by email or which you can find on www.thedifferentcompany.com, under My account (Your orders).
   
   When your package leaves France, our carrier Colissimo collaborates with local postal services to deliver your order. The local postal service in charge of the package then applies its conditions.
   
   As delivery is provided by a third-party service provider, THE DIFFERENT COMPANY cannot be held responsible if the non-performance or poor performance of this obligation is attributable to the consumer, or to the unforeseeable or insurmountable act of a third party to the contract, or to a case of force majeure.
   
   Courier delivery (Paris intramuros and inner suburbs only, temporarily unavailable)
   We also offer fast courier delivery within one (1) working day. Place your order before 11:59 p.m., and it will be delivered to you the next day (working day following the day you placed your order) in the afternoon between 4 p.m. and 6 p.m.
   Courier delivery is only available in Paris and the inner suburbs.
   
   When you place an order on our website and choose courier delivery, we invite you to provide more details in the "comment" box: additional delivery information, handover to a third party if necessary, etc. You will be informed by email and SMS of the delivery of your order.
   
   

1.2 Delays
Orders are prepared within an average of two (2) working days. In any case, the order will be executed within a maximum of thirty (30) days, from the day after you placed your order on our site, subject to full payment of the price.

Colissimo delivery
Orders handled by the Colissimo carrier will be delivered within an average of:
France: 2 working days from dispatch
Europe: 2 to 7 working days from dispatch
World: 2 to 15 working days from dispatch

Saturdays, Sundays and public holidays in France are not considered working days.

Courier delivery (Paris intramuros and inner suburbs only)
The preparation time for an order delivered by courier is one (1) working day. It will therefore be delivered to you the next day (working day following the day you placed your order on our site) within a defined 2-hour time slot: from 4 p.m. to 6 p.m. You will be informed by email of the dispatch of your order.

Saturdays, Sundays and public holidays in France are not considered working days.

1.3 Shipping costs
In this complicated period, we offer free shipping under various conditions.

Shipping costs 
Shipping costs are free for delivery to a relay point only for France, and standard or relay point internationally (depending on the country), for any purchase over 100€.
Any additional customs fees are the responsibility of the consumer.

Courier shipping costs and in-store pickup (delivery methods in intramural Paris and first ring, depending on the period)
Courier delivery is free for purchases over 100€ (excluding shipping costs). Below this amount, it is charged 9€.

2. 
   Tracking, delivery anomaly and receipt
   2.1 Tracking the delivery of your order
   As soon as your package is handed over to the carrier, you will receive a shipping confirmation email from us. You can then track the shipment of your order via your customer account on our website, under "Your orders".
   
   For Colissimo deliveries, we will send you the tracking code for your order, which you can also find in your customer account. To track your package, go to our partner Colissimo's website and enter the tracking code provided (here). Our partner Colissimo will also keep you informed of the shipment of your package via notifications sent by email to the email address provided in your customer account on our website.
   
   For courier deliveries, you will be informed by our partner by SMS.
   
   Finally, for in-store pickups, you will receive an email as soon as your order is available in store.

2.2 Absence during delivery/collection of the order
Colissimo delivery
France: in the event of absence during the delivery of your package to your home (packages are delivered against the recipient's signature), our Colissimo carrier will leave a delivery notice in your mailbox. You must then contact Colissimo to arrange a new delivery date or a pickup point for your package. It is nevertheless specified that if you do not contact Colissimo again, the latter will make two (2) new delivery attempts, the date and time of which will be determined at the discretion of the carrier itself.
World (outside France): in the event of the consumer's absence, the local postal service applies its conditions and will make the package available at the nearest post office.
To avoid this type of situation, we invite you to provide as much information as possible when validating your online order on our website and to name a second trusted person as the recipient of your order in case of absence (a person residing at the same address or a neighbor).

2.3 Delivery delay
Colissimo delivery
We invite you to report any delay or delivery anomaly as soon as possible by email to info@thedc.fr, or to contact us by phone at +33 (0)9 81 72 83 95 so that we can provide you with more information and, if necessary, open an investigation with our partner Colissimo.
The duration of an investigation depends on the Colissimo teams. We will keep you informed by email of each step and will communicate all essential information relating to the delivery of your order. If during this investigation, the package is found, it will be immediately re-routed to the delivery location indicated when you placed your order.

Nevertheless, if at the end of this investigation the loss of the package containing the ordered product(s) is confirmed, THE DIFFERENT COMPANY will, at its expense, re-ship your order or, in the event of definitive unavailability of one or certain products, will reimburse you, via the payment method chosen when ordering, the sums collected according to the terms of these General Terms and Conditions of Sale.

2.4 Delay in preparing your order
It is possible that we may experience a delay in preparing your order. In these rare cases, we will notify you by email and keep you informed of the progress of your order's preparation and shipment.

In the event that the maximum delivery period of thirty (30) days is exceeded, and if your order has not been shipped by our services, you may cancel your order within fourteen (14) days, by registered letter with acknowledgment of receipt, sent to the following address:

THE DIFFERENT COMPANY
Internet Consumer Service
37/39 rue Louise Weiss
75013 PARIS, France

Or by sending an email to info@thedc.fr.

Upon receipt of your letter or withdrawal form, and if delivery has not occurred in the meantime, THE DIFFERENT COMPANY will refund the entire amount of your order via the payment method used for your purchase on our site, within seven (7) days of receipt of the cancellation of your order.

2.5 Partial delivery
If you do not receive all of your packages, or all of your ordered products, we invite you to contact our customer service as soon as possible: by phone, at +33 (0)9 81 72 83 95, or by email, at info@thedc.fr.
We will ask you to provide us with a copy of your invoice as well as photos of the package and products received.

After investigation, if it turns out that one or more products are indeed missing, or that one or more packages have been lost, we will ship, at our expense, the missing product(s) to your order, or reimburse them if they are not available.

2.6 Packages returned to sender by the carrier and/or unclaimed
Colissimo delivery
When a package made available at a post office is not claimed for more than fifteen (15) days, it is returned to us by the carrier. You will therefore be informed when your package is returned to our premises. In this case, we can, if you wish, reship your package upon its receipt; this will be at your expense. If you do not wish the package to be reshipped, your order will be cancelled and we will refund the full amount of your order via the payment method chosen when you placed your order on our site, within seven (7) days of the cancellation of the order.

A package may be returned to us due to lack of information, or because the postal services were unable to deliver to the address provided. In the latter case, you will be contacted by our customer service upon receipt of the package by our services. We will ask you to provide additional information for your delivery address or to propose a new delivery address (in the same country). The package will be shipped to you again free of charge.

2.7 Receipt of package and anomaly
Each delivery is deemed to have been made upon confirmation by our carrier, evidenced by the control system used by the carrier.

It is your responsibility to immediately check, upon receipt of your package, the conformity and integrity of the product(s) shipped.
In the event of breakage, we invite you to immediately contact our customer service by email at info@thedc.fr, and to send us a copy of your invoice, as well as one or more photos of the observed breakage. After investigation, if it turns out that the breakage was caused by transport (or if it is a manufacturing defect), we will send you a new product, to replace the damaged and unusable product, at our expense.

In case of missing items, please refer to the dedicated paragraph, "Partial Delivery".

In case of exchange, i.e. if you have received one or more products instead of the ordered product(s), we invite you to quickly contact our customer service by email at info@thedc.fr, by sending one or more photos of the received products and a copy of your invoice. If it turns out that there was an error in the preparation of your order, we will send you a Colissimo return label to ship back the unordered products received, in perfect condition, and we will ship the missing products of your order to you at our expense.

3. Right of withdrawal and return
   3.1 Exercising your right of withdrawal
   You have a right of withdrawal of fourteen (14) days, from the receipt of your order. In the case of an order including different items delivered in several installments, the fourteen (14) day period will run from the receipt of the last product or package.
   
   In this case, we invite you to send your request by email to info@thedc.fr. You can withdraw from your entire order or from only certain products in your order. Once your withdrawal request is received, you will be contacted by our customer service who will inform you of the return terms and conditions. See below for more information.

3.2 Returning a product or products

Once your withdrawal request has been received by our services, we will send you the necessary information to return the product(s) concerned. The products must be shipped complete, in perfect condition, in their original packaging to the address indicated on the return slip.

Return shipping costs are at your expense, unless the error comes from THE DIFFERENT COMPANY. In the latter case, we will send you a Colissimo return label or we will reimburse you for the return costs (see the paragraph "Receipt of package and anomaly")

Once the products have been received, we will carry out a check to verify that all the requirements stated above are met.

3.3 Refund
If the Consumer withdraws from their entire order, THE DIFFERENT COMPANY must refund all sums paid, excluding delivery costs.

We undertake to reimburse you for returned products using the same initial payment method, within a maximum of seven (7) days from the date of receipt of the products by our services, subject to compliance with the conditions mentioned above.

In the event of the return of the product(s) outside the aforementioned period, or not meeting the requirements stated above, you will not be reimbursed.